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What makes your products so different from other
products?
When BellaVive Natural Products was created,
our main goal was to provide a product line of all natural ingredients
for hair and skin. All of our products are handcrafted in small
batches so that our products will receive personal attention. This
results in the finest herbal product for hair and skin.
We take great pride in our products and our valued customers appreciate
our high standards. . |
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Are all of your products completely all natural?
Yes, all of our products are all natural. |
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How do I know if my product is still good to use?
We include a expiration (exp) date on our products. It is very important
that you discard all unused products by this date. We
include this date to ensure the safety of our customers, since natural
products do have a shelf life. You can also keep your products in the
refrigerator to prolong the shelf life. |
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Do you test on animals?
No! Our products are made for humans, therefore, they are tested on
humans. We test all of our products extensively on many people with
different skin types before they are offered to our customers.
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| Are you planning any new products? |
| We are constantly coming up with new ideas and
creations for our natural product line. Please check our website
regularly to see our new products. |
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| Prices subject to change |
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All prices are subject to change. At times we may have a
sale for special occasions such as holidays. The sale prices are only
for a specific amount of time. If orders are placed after the sale
date, we are unable to honor those prices.
Also, we may periodically adjust our prices due to
changes in the cost of production. Recently (1/5/07), we lowered our
prices on our Hair Renewal product line. The prices reflect our savings
on our bulk organic herb order. This leads to substantial savings for
our customers. |
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What is the best way to contact BellaVive NHC
Products?
The best way to contact us is by email at
info@bvnatural.com. We spend a
lot of time at our office creating products and shipping them out. We
have a quicker response time if your questions are addressed to us
through email.
If you would like to contact us by phone, please email us with your
phone number and the best time to call you. We will call you as
soon as possible and we will do our best to call you within the time
that is best to reach you. |
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Do you accept Credit Cards?
Yes, we accept Discover, MasterCard or Visa payment via online. Credit
card numbers are not kept on file to protect our customers. You can also
pay using paypal.com. |
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Do you accept orders through fax or by mail?
Yes, we do accept fax orders and orders through the mail. Please email
us at order@bvnatural.com, along with the products you want to order,
quantity of each, and shipping address.
We will email you the form to print out and send to us
via fax or mail. The form is also on our website under order page
or you can click here --> printable order form.
We accept checks, money orders or credit card payments through mail orders
and faxed orders. Please note that it may take 10-14 days for checks to clear
if you are ordering by checks. We will ship your package as soon as the checks
clear.
FAX: 1-866-676-1497
MAIL ORDER:
BellaVive NHC
6328 Gunn Hwy Suite C
Tampa, FL 33625
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| Do you accept PayPal? |
| Yes, we do accept payments by PayPal. Just
follow the links on our website and it will directly bring you to the
PayPal website to finish your order. |
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Shipping Information:
Our office is open Monday-Friday from 9am to 5pm EST. Once your
order has been placed, we normally ship within 24-48 hours on normal
business days for in stock items. During holiday
seasons we do ask for an additional 48 hours time. You will receive an
email with all your tracking information once your order has been
shipped. Most of our packages will be shipped USPS Priority Mail
with Delivery Confirmation. We only ship large packaged orders
using FedEx or UPS. You will be able to go to track your order at:
www.usps.com/shipping/trackandconfirm.htm,
www.fedex.com/tracking or
www.ups.com/tracking.
We cannot ship to PO Boxes, Hawaii or Alaska using FedEx or UPS. We can
ship to Hawaii and Alaska using the United States post office.
Shipping and Handling Charges for
Online Orders only:
| up to - $25.00 |
$4.95 |
| $25.01 - $50.00 |
$7.95 |
| $50.01 - $98.99 |
$9.95 |
| $99 and up |
FREE (Continental US
Only) |
NOTICE: Free shipping is for
retail orders of $99 and up in the Continental US Only. We charge
extra shipping for all wholesale orders, international orders, orders from
outside the Continental US and orders by fax, mail or email. All
these fees do not necessarily represent the shipping carriers published rates and include
handling charges. |
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Do you ship overnight?
Yes, there are additional charges that apply. These additional charges
are available to view during the checkout process. Also, please keep in
mind that we do require 24-48 hours processing time once an order is
placed. We ship same day whenever possible.
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Do you accept and ship internationally?
Yes, we do accept international orders, but the only method of payment
we accept for international orders is through paypal.com. Shipping
costs for international orders vary depending on your location.
Please email us at
order@bvnatural.com before purchasing and we will email you the
shipping charges and payment procedures. |
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Do you ship to PO Boxes, Hawaii or Alaska?
Yes, we do ship to Hawaii and Alaska using the United States Postal
Service.
No, We cannot ship to PO Boxes because we cannot track a package that is
shipped to a PO Box. |
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What happens if my product(s) arrive damaged?
We package our products SECURELY to prevent any damage and we wrap all
our glass items using package materials for fragile products. However if your product(s) arrive damaged, you must email us at
info@bvnatural.com
within 24 hours of receiving the damaged items with proof of the damage. BellaVive NHC will pay
to have replacement item(s) shipped out to you.
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What happens if I received the wrong product?
If your package arrives and you have received the wrong product, you
must email us at info@bvnatural.com within 48 hours of receiving the
package. We will ask that you ship back the product to us and we will
then pay for the correct product(s) to be shipped to you, including
shipping reimbursement.
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What is your return policy?
Customer satisfaction is very important to us.
We must receive a return within 10 business days from the time the
product(s) were delivered to you. Products must be received in unopened
and unused condition. Our products have safety seals on them. If the
seal(s) are broken, that means they have been opened. We DO NOT accept
any returns for shampoos or soaps. For hygienic purposes and due to the nature
of our products, we cannot accept a return unless it has been unused,
unopened and not been tampered with. We will discard any returned
products that have been opened and no refund will be sent out.
Please make sure to include a COPY of the invoice that was in the
original box with the return products circled on the invoice along with
a brief reason for the return. Please make sure you have included all
necessary return information in the package, or it could result in a
major delay when refunding your money.
Please send returns to:
BellaVive NHC
Returns Dept
6328 Gunn Hwy Suite C
Tampa, FL 33625
We highly recommend sending product(s) back to us using a shipping
carrier who offers package tracking. If a package gets lost or stolen
and is not traceable, we cannot be responsible. Once the return arrives
in unused and unopened condition, we will mail out a check to the
BILLING address on the invoice within 3 business days. The original
price paid for the product(s) will be refunded. Customer is responsible
for shipping costs to ship the item(s) back to us. The original shipping
cost to ship these items to you is not refunded. |
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Is my information kept private?
Yes! We never give or sell your private information to
anyone…ever! We occasionally offer specials on our products to our
customers via email. If you would like to be on our email list,
please send us an email stating you would like to be added. We do
not send spam mails and will only email you to notify you about our
specials and to send you your tracking information. |
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Do you offer wholesale prices to stores that want
to carry BellaVive Natural Products?
Yes, we are looking for businesses that pertain to our industry and are
interested in carrying our product line. Please email us at
bvnatural@yahoo.com. We will
contact you shortly with details about our wholesale program. |
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